Customer Satisfaction is our Prime Priority
At HomeItemss.com, we are committed to ensuring the utmost satisfaction of our valued customers. Here are the major points of our policy:
1. Replacement Guarantee: While physical stores usually offer only check warranty, Homeitemss.com provides a 3 to 5 days replacement guarantee on items purchased from our website. If you encounter any issues with your product within this timeframe, we are here to assist you.
2. Product Replacement: If you are dissatisfied with the product and wish to replace it with another one, we are more than happy to assist you. Simply notify us by calling our customer support at 0346-3816654. You will need to send the product back to us along with its invoice and a written note specifying the desired replacement.
3. Unboxing Video: To further facilitate any complaints regarding damaged or broken products, we encourage our customers to make an unboxing video of their parcel. If you encounter any issues with the product upon arrival, having an unboxing video will help us address your complaint more efficiently and ensure a satisfactory resolution.